LeeAnn Gourley

LeeAnn Gourley joined ABC?s accounting team as the Accounts Payable/Purchasing Agent on April 14th 2008; which also happened to be her birthday. In only two weeks of employment, LeeAnn attended the yearly company meeting, which she was the lucky winner of the Grand Prize; a company paid vacation package! She has over twelve years of… Continue reading LeeAnn Gourley

ABC Financial and Lone Star Distribution Establish a Partnership to Provide Support For New Customers

By: John Hoffmann Lone Star Distribution Lone Star Distribution is one of the industry?s premier sources for sports nutrition and fitness supplements nationwide and internationally. Celebrating their 15th anniversary, Lone Star has grown to serve thousands of gyms, health clubs, online stores and nutrition stores with 130 top brands including MET-Rx, BSN, VPX Sports /… Continue reading ABC Financial and Lone Star Distribution Establish a Partnership to Provide Support For New Customers

The Power of Questions in the Health Club Sales Process

By: Jim Thomas Jim Thomas? Fitness Management & Consulting Sales training participants in our workshops often ask how they can better control the membership sales process. Although many have been trained to spend the majority of their time talking about their club features and programs? believing that telling is selling? it is an ineffective approach.… Continue reading The Power of Questions in the Health Club Sales Process

Andy St. Onge

Andy St. Onge joined the ABC team in May 2012 as the Call Center Manager. He has over twelve years? experience leading customer service organizations with a focus on customer loyalty through service excellence. Andy has also extensive experience in project management and corporate training. Originally from Minnesota, Andy and his family have had the… Continue reading Andy St. Onge

How to Outlast, Outsell and Beat Your Health Club Competition

By: Jim Thomas Jim Thomas? Fitness Management & Consulting Health Club owners nationwide are always facing more and more competition. I can’t think of a single health club client of ours for whom competitive marketing and salesmanship isn’t a top priority. As a health club owner, your greatest achievement will lie in trumping the fitness… Continue reading How to Outlast, Outsell and Beat Your Health Club Competition

Protecting Your Members Data by Becoming PCI Compliant

By: Margaret Payne Junior Product Marketing Manager Unfortunately, data security breaches are in the news with increasing frequency and they often center on reports of credit card numbers being stolen. Now, more than ever, breeches can happen to any business which processes payments online, by mail or in person regardless of the size. To help… Continue reading Protecting Your Members Data by Becoming PCI Compliant

Monitor Who Is Viewing Your Information in DataTrak

By: James Anderson Internal Training Department The Report Statistics feature is an excellent way to monitor who is viewing your information in DataTrak. With Report Statistics you can see which reports have been run, when and by whom. Report Statistics can be found in DataTrak under Menu beneath the Reports column. When viewing report statistics,… Continue reading Monitor Who Is Viewing Your Information in DataTrak

Common Mistakes Made By Inexperienced Health Club Sales Staff

By: Jim Thomas Fitness Management & Consulting In working with health clubs across the country, we have found many facilities with new or inexperienced salespeople. Or front desk staff doing the selling. Health club owners continually ask how to get these new sales people to be more effective in selling memberships. They often ask, ?Why… Continue reading Common Mistakes Made By Inexperienced Health Club Sales Staff