One thing to keep in mind when selecting member management software is data security. When members join your club, you acquire sensitive information. Most gyms require the member’s full name, date of birth, address, and billing information.

Your member’s information should be accurate, complete, relevant, and most important, it should be safe. ABC’s club management software, DataTrak, can help your member’s information be all of these things.

Accurate. DataTrak has the ability to scan a member’s driver’s license upon signing up. This eliminates any human error when taking information such as the member’s name or address. It is very important to have the member’s correct address especially if you are mailing renewal reminders or birthday cards.

Complete. Within DataTrak, we can set what information is required from the member when they are sign up. For example, if all of your new members receive a copy of their membership agreement by email, you would want to require your sales staff to obtain an email address from every new member.

Relevant. DataTrak allows you to track any information from your members, even if the field is not already built into the software. Even though DataTrak already tracks a good deal of information, if there is any other information you would like to report on, we can create those fields for you.

Safe. Keeping your member’s data safe is ABC’s #1 priority. ABC Financial is PCI Level 1 Compliant; your member’s data will always be safe. In this day in age, consumers information should be kept as secure as possible, and with ABC, you will always know your data is safe with us.

You need to be able to trust your club management software, especially with all the important information they are storing for you. Not having to stress about if your data is safe frees up more time to get to the important things: helping your members.

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Big data security breaches, where millions of credit card numbers have been stolen or compromised, are in the news now more than ever. What you don’t often hear about is the security breaches that are happening at small and medium-sized businesses every day.

As a result of this serious and growing threat, the five major card networks (Visa, MasterCard, Discover, American Express and JCB) established the Payment Card Industry Data Security Standard (PCI-DSS) as a set of requirements for merchants to use when configuring their IT and payment-processing environments. To become compliant with the PCI-DSS, all merchants must complete an annual Self-Assessment Questionnaire (SAQ) and potentially a network vulnerability scan (only certain business types require scanning).

As a PCI Level I compliant vendor, ABC Financial continues to do the work necessary to be a security conscious partner for you. While this commitment to the security of your data goes a long way towards ensuring you too are PCI compliant, there remains accountability and responsibility at your level. To ensure your business is secure, you need to take steps to address this security business requirement head-on in order to be as protected as you can be.

To help you protect your business using long-term data security best practices, ABC Financial launched the ABC Financial PCI DSS program with our data security partner, Trustwave, a leading provider of security services and PCI DSS compliance validation tools for merchants. You’ve been pre-registered in Trustwave’s TrustKeeper PCI Manager and the simple process will help you activate your account. Have your ABC Merchant ID ready, and follow these simple steps:

1. Visit the program welcome page at pci.trustwave.com/abcfinancial
2. Register in TrustKeeper PCI Manager.
3. Answer the series of questions about how you process payments.
4. Follow the PCI Wizard path to help simplify the self-assessment process.

If you have difficulty logging in, please email TrustKeeper support at support@trustwave.com.

To cover the cost of the PCI program and the value of the services provided, the nominal fee of $19.00 has been assessed on your monthly ABC billing statement starting February 2013. ABC allows 6 months from the first credit card payment processed or provided as documentation to complete the compliancy process. If you decide not to take the necessary steps or show your due diligence in becoming PCI compliant ABC can assess a non-compliancy fee of $49 per month until compliancy is addressed and passed. Any club that has been with ABC prior to February 1, 2013, the non-compliancy start date is August 1, 2013. Anyone starting with ABC after February 1, 2013 will have 6 months from the onboarding date to take the necessary steps and complete the PCI Compliancy program.

If you are not using ABC Financial for your daily payment processing/point-of-sale station and use a third party vendor that requires you to become PCI Compliant then you do not need to complete the process via ABC. In order to show a passing status with ABC and Trustwave, simply email a PDF copy of your Certificate of Attestation to pci@abcfinancial.com. ABC will upload the certificate for you. You may log into your account portal at any time to view the account, check your current status and make changes to your profile.

For questions about the program or your requirements please contact Trustwave at 877-815-3414

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PCI Compliancy is required for any business, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data. Said another way, if any customer of that organization ever pays the merchant directly using a credit card or debit card, then the PCI DSS requirements apply.

The Payment Card Industry Data Security Standards (PCI DSS) are requirements to ensure that ALL companies processing, storing or transmitting credit card data information maintain a secure environment. The focus is to improve the security of sensitive customer information.

What does it mean to your club that ABC is a certified PCI Compliant company?

ABC does the majority of the heavy lifting, to make it easier for you to become PCI Compliant on the club level. ABC provides the maximum security for your member’s credit card and banking information. This is the encrypted sensitive information that is housed within the DataTrak and MYiCLUBonline software. In fact, ABC is constantly evaluating and updating our product and service offerings to ensure we are doing everything to give you peace of mind!

What do you need to do to become PCI Compliant?

ABC has partnered with Trustwave to help you understand and navigate the process of achieving and maintaining PCI compliancy for your club. By taking the time to become PCI compliant with Trustwave and ABC, you are granted up to $50,000 breach protection per incident if information is compromised.

Begin today by completing these key items and stay one step ahead in your efforts to become PCI Compliant:

1. Register at Trustwave using your Merchant ID number(MID) pci.trustwave.com/abcfinancial. If you are unsure of your status, you may contact Trustwave at 877-815-3414 or ABC Financial at pci@abcfinancial.com for more information.

2. On the Trustwave website, fill out the SAQ (Self-Assessment Questionnaire) that represents your practicing business model*

3. Quarterly, have an Approved Scanning Vendor perform the required Internal Scan. Approved vendors can be found using the following link:
PCI Security Standards

4. Quarterly, have an External Scan performed using the Trustwave TrustKeeper Agent available on the Trustwave website.

5. Follow PCI Best Practices

• Creating a Incidence Response Plan
• Logging ALL visitors in and out of the club
• Marking out the credit card number on paper documents
• Proper disposal of paper and electronic documents with sensitive member information (i.e. shredding, pulping, incinerating, etc.)

*Depending on your current business model, there may be additional items to address for compliancy.

Here is how ABC can help you become PCI Compliant

ABC understands that this can be an overwhelming process. We have created a series of guides to assist with the breakdown of the SAQ Questionnaire. This guide does not give a right or wrong answer; it simply helps you to know which answer applies to your clubs current practices.

What happens if you do NOT become PCI COMPLIANT?

Having a certificate of compliancy is a validation to your customers as well as the card brands that your company is doing their due diligence to protect all sensitive and confidential customer information. As your partner, ABC realizes that your time is valuable and gives each club 6 months from the first credit card payment processed or provided as documentation to complete the compliancy process. If you decide not to take the necessary steps or show your due diligence in becoming PCI compliant, ABC will begin charging a nominal fee of $49.00 per month until compliancy has been addressed and passed.

ABC is dedicated to help ALL our clients achieve PCI Compliancy. If you have any questions regarding PCI Compliance, please contact Margaret Payne at pci@abcfinancial.com or Trustwave at 877-815-3414.

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Unfortunately, data security breaches are in the news with increasing frequency and they often center on reports of credit card numbers being stolen. Now, more than ever, breeches can happen to any business which processes payments online, by mail or in person regardless of the size.

To help with this growing threat, the major credit card brands (Visa, MasterCard, Discover, American Express and JCB) created the Payment Card Industry Data Security Standards (PCI DSS) council. The PCI council has established a standard set of requirements to educate business owners on the best practices to help protect them and their business.

In order to help you safeguard your business, ABC Financial launched the ABC Financial PCI DSS program with our data security partner, Trustwave, a leading provider of security services and PCI DSS compliance validation tools for merchants. This validation consists of completing an annual Self-Assessment Questionnaire (SAQ) and vulnerability scan (only if your business type requires scanning).

A letter was recently sent to the clubs to help owners better understand the new policies and procedures that will be implemented starting February 1, 2013. The letter contains information on how to get started with Trustwave and your current MID (merchant identification) number. If you are ready to start today and have not received the letter, please email ABC Financial at PCI@abcfinancial.com with your name and club number. Once you receive the necessary information please use the link, portal.trustwave.com/abcfinancial to get started with Trustwave.

For questions about the program or your current status, please call Trustwave at 877-815-3414 or email ABC Financial at PCI@abcfinancial.com.

Thank you for taking action to protect the cardholder data you process daily in 2013!

Below are educational materials and resources to provide additional information regarding PCI, our partner Trustwave and ways to minimize fraud.

trustwave.com
pcisecuritystandards.org
mastercard.us
mastercard.us
usa.visa.com

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