By: Jim Thomas Jim Thomas’ Fitness Management & Consulting Health Club salespeople who still view themselves as an employee are in trouble in the new world of health clubs. Unless you have actual ownership in the health club you represent, you no longer have a “job” or a “career.” You are now a business and… Continue reading Turn Yourself Into a Trusted Brand in Your Health Club

As a Club Owner, Why Do I Want ABC to Automatically Update My Members’ Credit Card Information? Simply put, if ABC Financial doesn’t have valid credit card information we cannot automatically collect payments. Through our automated updater program, ABC collects more of your income and your members experience fewer service interruptions and late and service… Continue reading Collect More Income With Less Headaches

By: Jim Thomas Jim Thomas’ Fitness Management & Consulting Most health clubs already have a membership sales manager or someone who is in charge of membership sales production in some capacity. So why hire a sales coach for the membership department? Many sales managers are not trained in the subtleties of effective health club sales training… Continue reading Why Hire a Membership Sales Coach When I Already Have a Sales Manager in My Health Club

There’s a fine line between making new members feel special and constantly making them feel pressured to try new services. We’ve all heard the horror stories of new members who felt like the personal trainers in gyms were like vultures circling around fresh meat. While that may seem overly dramatic, it happens far too often… Continue reading How Do You Ensure Every Member Feels Valued Enough To Get Referrals Without Overkill

The MYiCLUBonline self-service member portal is a web-based application that enables clubs to enroll new members online and give current members access to their account information. With MYiCLUBonline, prospects can join your club; your current members can manage their classes, book appointments, review their history or check-ins and purchases, and verify and update their account… Continue reading What Can MYiCLUBonline Do For Me

Seems like it was only yesterday that health clubs across the country were filled with eager fitness enthusiasts ready to get their healthy lifestyle grooves on. Yet as is the way of the health club business, March arrives with its drop outs and worse yet, dues skippers. But you can’t blame delinquencies on March. Industry… Continue reading How Health Club Software Can Release You From The Delinquency Doldrums

While you still may be in the health club nirvana of New Year’s resolutions and all the new members they’ve brought to your club, the challenge in the coming months will be how to keep all those enthusiastic new members – a task that can be easy to manage with health club software. Of course,… Continue reading 4 Health Club Software Member Retention Tips